Consumer Engagement
EMR HACC Consumer Feedback Toolkit
The toolkit contains practical advice tools and strategies to assist staff to design, plan and implement consumer feedback strategies that are effective, efficient and appropriate for a diverse range of clients.
It has been designed as a set of discrete resources so you can ‘dip in’ and use different sections that are relevant to you. It is not designed to be read cover to cover. Please click on the following links to download the following sections of the toolkit:
1.1 Introducing the EMR HACC Alliance Consumer feedback toolkit
1.2 Introduction and background
2.0 Collecting and using consumer feedback effectively Designing your approach
3.1 Developing consumer surveys
3.2 Consumer survey tools and templates
4.1 Conducting focus groups with consumers
4.2 Consumer focus group tools and templates
5.1 Conducting in-depth interviews with consumers
5.2 Consumer interview tools and templates
The following tools can also be downloaded in Microsoft Word format so they can be used electronically.
Designing your approach worksheet
Other relevant links and resources:
- Health Issues Centre
- Improving health services through consumer participation: a resource guide for organisations (Flinders University 2000)
- How to develop a community participation plan: Participation in your health service system: Victorian consumers, carers, and the community working together with their health services and the Department of Human Services (DHS 2006)
- Consumer Participation and Culturally and Linguistically Diverse Communities (Centre for Culture, Ethnicity and Health 2005)
- Inclusive Community Engagement Toolkit
- Strengthening consumer participation in Victoria’s public mental health services