The Consumer feedback toolkit was developed as part of the Eastern Metropolitan Region (EMR) Home and Community Care (HACC) Alliance’s Consumer Feedback Project.
The toolkit contains practical advice tools and strategies to assist staff to design, plan and implement consumer feedback strategies that are effective, efficient and appropriate for a diverse range of clients.
It has been designed as a set of discrete resources so you can ‘dip in’ and use different sections that are relevant to you. It is not designed to be read cover to cover.
Please click on the following links to download the following sections of the toolkit: